1. Introduction

PingBuoy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring service.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Email address
• Full name (optional)
• Password (encrypted)
• Payment information (processed by Stripe)

Website Monitoring Data

To provide our service, we collect:

• URLs of websites you choose to monitor
• Uptime and response time data
• Page speed and performance metrics
• SSL certificate information
• API endpoint monitoring data

Usage Information

We automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral sources

3. How We Use Your Information

We use your information to:

• Provide and maintain our monitoring services
• Send alerts and notifications about your monitored websites
• Process payments and manage subscriptions
• Communicate with you about service updates
• Improve our service and develop new features
• Provide customer support
• Prevent fraud and abuse

4. Information Sharing

We do not sell or rent your personal information. We may share information in the following circumstances:

• Service Providers: We use trusted vendors such as Stripe for payments, Vercel/AWS for infrastructure hosting, and analytics providers where consent is provided
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Authentication Cookies: Keep you logged in to your account
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our site

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service. Essential cookies cannot be disabled if you want to use our service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits
• Limited access to personal data

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Monitoring data is retained according to your subscription plan:

• Starter plan: 30 days of monitoring history
• Pro plan: 90 days of monitoring history

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Export your data
• Opt out of marketing communications

To exercise these rights, contact us at legal@pingbuoy.com.

U.S. State Privacy Rights

If you are a resident of a U.S. state with an applicable privacy law (such as California, Colorado, Virginia, Connecticut, or Utah), you may have additional rights, including the right to know, access, correct, delete, and obtain a portable copy of your personal information, as well as the right to opt out of certain processing such as targeted advertising or sale/sharing where applicable.

PingBuoy does not sell personal information for money. Where required by law, you may authorize an agent to submit requests on your behalf and you may appeal certain request decisions by contacting us at legal@pingbuoy.com.

9. International Data Transfers

Our services are hosted on Vercel's cloud platform, built on AWS infrastructure. Your information may be processed in the United States and other jurisdictions where our service providers operate, which may have different data protection laws than your country.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: legal@pingbuoy.com